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Frequently Asked Questions (FAQ)
Welcome to the Baelys Paris FAQ page. We are here to answer your questions and ensure you have the best shopping experience possible. If you need further assistance, don't hesitate to get in touch.
About Baelys Paris
You can contact our customer service team via our Contact page or by email at contact@baelysparis.com.
We offer easy returns within 30 days on all purchases. For more information, please visit our Return & Refund Policy.
We are an exclusively online store, which allows us to offer the best prices and a wide product selection.
Yes, we accept bulk orders. Please contact our customer service team for more details.
Baelys Paris is a France-based company offering a curated selection of high-quality products, with delivery available throughout the United Kingdom.
Shipping
No, we currently deliver within the United Kingdom only.
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please see our Shipping Policy.
For more details, please see our Shipping Policy.
You can track your order via our order tracking page.
Refunds & Returns
Yes, we offer a 24-hour cancellation window. To cancel your order within this period, please contact our customer service team.
We have a simple and hassle-free returns process. For full details, please visit our Return & Refund Policy.
If you receive a defective product, we will replace it at no cost to you. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.
For detailed information on exchanges, please visit our Return & Refund Policy.
Once your returned item has been received and inspected, your refund will be processed. Refunds typically appear on your original payment method within 10 business days. See our Return & Refund Policy for more details.
Contact Information
Store name: Baelys Paris
Address: 1 Rue Colette, Aubervilliers, 93300, France
Email: contact@baelysparis.com
Phone: +44 7782 197 521
Customer service hours: Monday to Saturday, 9:00 AM – 7:00 PM (GMT)
Response time: We aim to respond within 2 business days.
Questions?
Visit our FAQ page or contact our customer service.